Humanizing Processes: Changing The Way Humans Interact With Brands

Policies and procedures aren't the sexiest of topics, but they play an important role in your brand's performance. It's not as simple as sticking a few documents in a binder and slapping "Standard Operating Procedures" on it. In a post-pandemic world, the brands that will thrive are the ones who are humanizing processes and taking people into account. Learn to produce results by blending empathy and contemporary business practices to humanize your brand’s core processes with former Senior Executive Officer at Toyota Asia Pacific, Hilary Corna.

 

Digital Downloads

The Stockdale Paradox
The Ideal Customer Exercise
Are You A Human Centric Brand?
8 Wastes That Affect Customer Experience
 

Webinar Replay